Refund Policy

1. Overview

At FN VIPER, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be issued for digital products purchased through our website. Due to the nature of digital goods, all sales are generally considered final; however, we evaluate refund requests on a case-by-case basis.

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

• Product was not delivered within 24 hours of payment confirmation
• Product substantially differs from the description provided at time of purchase
• Technical issues on our end preventing access to your purchase
• Duplicate charges or billing errors
• Unauthorized transaction (with appropriate verification)

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Change of mind after purchase and successful delivery
• Refund request made more than 14 days after purchase
• Product has been accessed, used, or downloaded
• Violation of our Terms of Service
• Failure to read product description before purchase
• Issues caused by user error or third-party services

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email our support team at [email protected]
2. Include your order number in the subject line
3. Provide a detailed explanation of the issue
4. Attach any relevant screenshots or documentation
5. Include the email address used for the purchase

Please submit your refund request as soon as possible after identifying the issue.

5. Refund Review Process

Our team will review your refund request and respond within:

We may request additional information to process your request. Failure to provide requested information may delay or void your refund request.

6. Refund Processing

If your refund is approved:

• Refunds are processed to the original payment method
• Processing time: 5-10 business days after approval
• Your bank may take additional time to post the refund
• You will receive email confirmation when the refund is processed

7. Partial Refunds

In some cases, we may offer a partial refund if only a portion of the product was affected or if there were minor discrepancies. Partial refund amounts will be determined based on the nature and extent of the issue. Our team will work with you to find a fair resolution.

8. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in account suspension and may affect your ability to make future purchases. We are committed to resolving disputes fairly and promptly.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

10. Contact Us

For refund requests or questions about this policy, please contact our support team: